Real-time voice translation for Intercom.
Taiwa translates live Intercom calls in real time, both directions, inside the Intercom Inbox.
Bring your own DeepL, OpenAI or Gemini key. Every account starts with 60 minutes free.
Inside Intercom, in both directions.
Taiwa runs in the Intercom Inbox, on Intercom's calling. Both call legs are translated live — the customer hears your agent in their language, your agent hears the customer in theirs.
It works with the calling you already have set up in Intercom. Your inbox routing, assignment rules and reporting are untouched; Taiwa reads the call's audio in the agent's browser and adds translation on top.
Nothing is uploaded to Taiwa. Audio streams from the agent's browser to your translation supplier and back, over an encrypted connection authorised only for that call, and is never stored.
How it works on Intercom
- 1
The call arrives in Intercom as it does now — Taiwa doesn't touch your routing.
- 2
The extension reads both sides of the call in the agent's browser. Nothing is uploaded to us.
- 3
Audio streams to your translation supplier over an encrypted connection and comes back translated — with the transcript.
37 languages, any pair
Not only to and from English. Set the agent's language and the customer's separately, and both sides of the call are translated.
The languages →Two suppliers, two invoices
You bring your own key — DeepL, OpenAI or Google Gemini — and that supplier bills you for the translation. We charge £2 per active user a month, £150 minimum, with no minute charges from us. An active user is someone who actually translated something that month. Every account starts with 60 minutes free on our key.
See the pricing →Questions
- Does Taiwa work with Intercom's calling?
- Yes. Taiwa runs in the Intercom Inbox on Intercom calls and translates both call legs — customer to agent and agent to customer.
- Do I need to change how calls are routed or logged in Intercom?
- No. Your inbox routing, assignment rules and reporting stay as they are. Taiwa adds real-time translation on top of the call.
- Which languages does Taiwa translate?
- 37 languages — among them English, German, French, Spanish, Italian, Dutch, Polish, Portuguese, Russian, Japanese, Korean, Chinese, Swedish, Arabic, Hindi and Turkish — in any pair, not only to and from English. That is the DeepL Voice list. On an OpenAI or Gemini key, that supplier's own list applies.
- What does it cost?
- Two bills. You bring your own key from DeepL, OpenAI or Google Gemini, and that supplier charges you for the translation — on DeepL, roughly €6 an hour of call on a committed agreement. We charge £2 per active user a month, £150 minimum, for the platform, with no minute charges. Every new account starts with 60 minutes free on our own key so you can try it before either contract exists.
- Is the translation accurate?
- The translation comes from the engine you choose — DeepL, OpenAI or Google Gemini. We don't reproduce any supplier's accuracy figures here — the honest test is to try it on your own calls, in your languages. Taiwa is not a substitute for a certified human interpreter, and it is not for regulated calls (medical, legal, safeguarding or financial advice).
Try it on your own Intercom calls.
Work out what it would cost and save first. Then request early access — your first 60 minutes are free, and we set the account up with you.