Real-time voice translation for Amazon Connect.
Taiwa translates live Amazon Connect calls in real time, both directions, inside the agent workspace.
Bring your own DeepL, OpenAI or Gemini key. Every account starts with 60 minutes free.
Inside Amazon Connect, in both directions.
Taiwa runs in the Amazon Connect agent workspace. Both call legs are translated in real time — the customer hears your agent in their language, your agent hears the customer in theirs.
Your contact flows, routing and queues are untouched. Taiwa reads the call's audio in the agent's browser and adds translation; it does not sit in the telephony path.
Nothing is uploaded to Taiwa. Audio streams from the agent's browser to your translation supplier and back, over an encrypted connection authorised only for that call, and is never stored.
How it works on Amazon Connect
- 1
The call arrives in Amazon Connect as it does now — Taiwa doesn't touch your routing.
- 2
The extension reads both sides of the call in the agent's browser. Nothing is uploaded to us.
- 3
Audio streams to your translation supplier over an encrypted connection and comes back translated — with the transcript.
37 languages, any pair
Not only to and from English. Set the agent's language and the customer's separately, and both sides of the call are translated.
The languages →Two suppliers, two invoices
You bring your own key — DeepL, OpenAI or Google Gemini — and that supplier bills you for the translation. We charge £2 per active user a month, £150 minimum, with no minute charges from us. An active user is someone who actually translated something that month. Every account starts with 60 minutes free on our key.
See the pricing →Questions
- Does Taiwa change my Amazon Connect contact flows?
- No. Your contact flows, routing and queues stay as they are. Taiwa runs in the agent workspace on top of the call.
- Where is the call audio processed?
- It streams from the agent's browser to your translation supplier and back. It does not traverse Taiwa's servers and is not stored.
- Which languages does Taiwa translate?
- 37 languages — among them English, German, French, Spanish, Italian, Dutch, Polish, Portuguese, Russian, Japanese, Korean, Chinese, Swedish, Arabic, Hindi and Turkish — in any pair, not only to and from English. That is the DeepL Voice list. On an OpenAI or Gemini key, that supplier's own list applies.
- What does it cost?
- Two bills. You bring your own key from DeepL, OpenAI or Google Gemini, and that supplier charges you for the translation — on DeepL, roughly €6 an hour of call on a committed agreement. We charge £2 per active user a month, £150 minimum, for the platform, with no minute charges. Every new account starts with 60 minutes free on our own key so you can try it before either contract exists.
- Is the translation accurate?
- The translation comes from the engine you choose — DeepL, OpenAI or Google Gemini. We don't reproduce any supplier's accuracy figures here — the honest test is to try it on your own calls, in your languages. Taiwa is not a substitute for a certified human interpreter, and it is not for regulated calls (medical, legal, safeguarding or financial advice).
Try it on your own Amazon Connect calls.
Work out what it would cost and save first. Then request early access — your first 60 minutes are free, and we set the account up with you.